Tholth.Mall

Last updated: November 14, 2026

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through our payment providers)
• Order history and preferences
• Communications with our customer service team

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Respond to your questions and provide customer support
• Improve our products and services
• Send you promotional emails (with your consent)

3. Information Sharing

We do not sell or rent your personal information. We may share your information with:

• Shipping providers to deliver your orders
• Payment processors to handle transactions
• Service providers who assist in our operations

4. Data Security

We implement appropriate security measures to protect your personal information, including SSL encryption for all transactions.

5. Your Rights

You have the right to:

• Access your personal data
• Request corrections to your data
• Request deletion of your data
• Opt out of marketing communications

6. Contact Us

If you have questions about this Privacy Policy, contact us at: contact@tholth.com

Last updated: November 8, 2026

1. About us

Tholth Mall (mall.tholth.com) is an online store operated by Tholth. We sell to customers with a delivery address in the United States. By placing an order you agree to these terms.

2. Products & prices

• All prices are in US dollars (USD) and include shipping to eligible US addresses.
• We may change prices at any time; the price you see at checkout is the price you pay.
• We describe products as accurately as we can. Colors may look slightly different on your screen, and measurements may vary slightly.

3. Orders & payment

• You pay at checkout with PayPal or a debit/credit card (processed securely by PayPal). We never see or store your card details.
• Your order is confirmed by email once payment succeeds. Orders are only prepared after payment is received.
• If an item becomes unavailable after you pay, we will tell you and refund it in full to your original payment method.

4. Shipping, returns & refunds

Please see our Shipping & Returns Policy. Refunds always go back to your original payment method unless you choose store credit.

5. T-Coin store credit (optional)

• T-Coin is reward credit: 1 T-Coin = $1.00 USD off purchases on Tholth Mall. It is earned from purchases and can't be bought, transferred or exchanged for cash.
• Rewards: 3% back on delivered orders; 20% back (max $50) on orders of 7 or more items, limited to one Big Basket reward per customer and per shipping address every 30 days. Rewards become usable 14 days after delivery and are reduced or reversed if items are returned or refunded.
• T-Coin can cover up to 30% of an order. Balances expire after 120 days without a purchase. We may cancel rewards obtained through duplicate accounts, fraud or abuse.
• If you choose store credit instead of a refund to your card or PayPal, we add a 10% bonus. Refunds to your original payment method are always available.

6. Using our products

Please follow the instructions and safety notes that come with each product and keep small parts away from young children.

7. Changes & contact

We may update these terms; the version on this page applies to new orders. Questions: contact@tholth.com

Last updated: November 8, 2026

📦 Shipping

• Free shipping on every order — no minimum.
• Orders ship from US warehouses. They are usually prepared within 1–2 business days and arrive within 3–8 business days.
• We email you a tracking number as soon as your order ships, and you can follow it from your account.
• We currently deliver to the 48 contiguous states and Washington, D.C. We can't deliver to Alaska, Hawaii, Puerto Rico, US territories, APO/FPO/DPO military addresses or PO Boxes.

⏱ Late or lost orders

If your order hasn't arrived within 20 business days of purchase, contact us and we'll send a replacement or refund you in full.

🔄 Damaged, defective or wrong item

• Tell us within 30 days of delivery and include a photo of the problem.
• We'll send a free replacement or give you a full refund — your choice. You don't need to send the item back.

↩️ Changed your mind

• Ask for a return within 14 days of delivery. The item must be unused and in its original packaging.
• We'll email you the return address. Return shipping is paid by you, and we refund the item price once the return arrives.
• For hygiene reasons, used personal-care items (for example beauty tools or brushes) can't be returned unless they arrived damaged or defective.

💳 Refunds

• Approved refunds are sent back to your original payment method (PayPal or card) within 5 business days. Your bank may take a few more days to show it.
• If you prefer, we can refund as T-Coin store credit instead.

📞 Questions?

Email us at contact@tholth.com with your order number — we reply within 1 business day.